Service Frequently Asked Questions
System not working: Resetting
Sometimes Heating & Cooling systems can lock out on a fault. This may be caused by a storm or power surge, it may have been an interminite fault that is no longer apparent.
Always before booking a service call, we advise that the system is 'RESET'. To do this, you will need to locate your meter box, in most cases this is towards the front of your house and generally on the side of the building, this is where the Electrcity company takes their readings for your electricity bill.

Open the meter box and you will see a number of 'Circuit Breakers' or 'Fuses'. Locate the Air Conditioning circuit breaker, commonly labelled 'A/C' or 'Air Conditioning'. In some cases where there is multiple systems installed the circuit breakers may be labelled to suit each system i.e 'A/C 1' and 'A/C 2'. Alternatively, the circuit breakers may be labelled with numbers that correspond with items detailed on a sheet within the board.

After locating the correct circuit breaker, comfirm whether or not it is in the 'ON' position or 'OFF'. If off, simply turn it back on, if it trips again then you are required to place a service call and have a qualified technician attend. If it is still 'ON', then turn the circuit breaker 'OFF' for 20 seconds. After the 20 seconds, turn the circuit breaker back 'ON' and recheck the system operation.
If the system continues to not operate, or not operate correctly, then please call our Service Department book a qualified technician to attend and rectify the fault.
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